Updated at: 29 October 2026
This Refund Policy is part of the Terms of Service and explains how payments to Archivian, or through its merchant of record, are treated. It does not limit rights that cannot lawfully be excluded.
Cancellation
Where a purchase is offered on a recurring basis, the Customer may cancel renewal through the cancellation method shown in the dashboard, website, or payment portal. For subscriptions purchased within Discord, the purchaser must cancel in Discord's User Settings → Subscriptions → Premium App Subscriptions → Manage Subscriptions. Payment methods are managed in Discord's User Settings → Billing. Unless the confirmation states otherwise, cancellation stops renewal and paid benefits continue through the current paid period. German consumers will be given the legally required online cancellation mechanism when recurring payments are offered.
Voluntary refunds
Unless checkout states otherwise, Archivian does not promise automatic prorated refunds for unused time after ordinary cancellation. For purchases made within Discord, Discord determines eligibility and processes refunds under its Refund Policy, as described below. For other purchases, we may grant a discretionary refund for duplicate charges, clear billing errors, prolonged service failure, or exceptional circumstances. A discretionary refund in one case does not create an entitlement in another. If a paid service ends early, the refund is handled as described in Section 14 of the Terms of Service.
Statutory rights and non-conforming service
This policy does not limit statutory remedies for a defective or non-conforming digital service, unauthorized payment, valid withdrawal, fraudulent transaction, or any right that cannot lawfully be excluded. Where the law requires a refund, it is paid without undue delay and in any event within 14 days, using the original means of payment where the law so requires, and without fees. Contact [email protected] with the account, invoice or transaction reference, and a description of the issue. For a purchase made within Discord, submit transaction refund requests to Discord billing support; Archivian remains available for service issues and statutory claims relating to the Service.
Consumer withdrawal
Where a consumer has a statutory withdrawal right, the legally required instructions and model form will be provided before ordering. Any request for performance during the withdrawal period, and any loss or expiry of the withdrawal right, requires the separate express consent and acknowledgement required by law. Accepting the Terms alone is not treated as that consent.
Merchant-of-record transactions
For website purchases using Stripe Managed Payments, Stripe is the merchant of record. Stripe's transaction-support and refund process also applies. Archivian remains responsible for product support, while Stripe may handle transaction-level support, tax, invoices, disputes, cancellation, and refunds. Where Archivian owes an amount under this policy for a transaction sold by Stripe, we will make it available to Stripe so it can refund the Customer.
Purchases made within Discord
Discord acts as the reseller and merchant of record for Archivian purchases made through Discord's Premium Apps checkout. Discord handles their billing, cancellation, and refunds under its Paid Services Terms and Refund Policy. Send refund requests to Discord billing support and select Premium Apps as the billing issue. Discord's policy sets the applicable eligibility conditions and request deadlines; ordinary cancellation does not itself entitle you to a refund.
Archivian remains responsible for providing the purchased features and product support. For service issues or disputes not covered by Discord's Refund Policy, contact [email protected]. Where Archivian owes an amount under this policy for a subscription sold by Discord, we will make it available to Discord so it can refund the Customer. Statutory consumer and withdrawal rights remain unaffected.
Failed payments, downgrades, and plan changes
A failed charge is not a completed purchase. Where plan changes are offered, any credits, prorations, or refunds they cause are displayed before confirmation or in the payment portal. Applicable grace periods, proration, and refund terms are shown in the billing interface for the purchase: Discord for purchases made within Discord, or Stripe and Archivian for website purchases.